Terms & Conditions.
· The Tonic Subscription is a tailor-made product based on criteria specified about your dog when you sign up on our website
· The Tonic Subscription may change over time in content, composition and specific feeding instructions for your dog based on specific factors (including, but not limited to, their age, breed, activity level, current medication and other feedback provided by you
· By joining the Tonic Subscription, you consent to receive communications from us both electronically and by phone. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing
· By giving us your email address, phone number and purchasing products through us) you consent to receiving communication directly from us. This communication can be directly related to your purchase or direct marketing from us
· Once you have subscribed, we will email you a welcome letter which will include details of your plan and delivery schedule.
· The price paid by you for the initial bottle will be specified at the time of subscribing. The introductory price is limited to one per dog. Follow on bottles will be charged at £7.99 and will be sent out: every 2 months for dogs up to 8 kilos, every 1 month for dogs 8 - 12 kilos, every 2 weeks for dogs 12 - 30 kilos, every 1 week for dogs above 30 kilos. This price will include delivery and VAT where appropriate.
You can manage your future orders with us by emailing subscriptions@woofandbrew.com or you can
call us on 08000 305 075
· Your subscription will remain in place unless cancelled. This can be done at any time emailing subscriptions@woofandbrew.com or calling us on 08000 30 50 75
If you cancel your subscription and reactivate at a different time the price may be different than the price you were previously paying
· Auto-Renewal and Subscription Policies.
Your initial payment will be taken when you sign up. Follow on shipments will be charged to the payment card we hold on your account. If multiple bottles are required during a month we will charge the full amount at the start of the month and despatch your bottles individually throughout the month
· Shipping
Your tonics will be dispatched 3 – 5 days before your next shipment is due to allow time for it to get to you. The following shipments will be dispatched at regular intervals (which is dependent on the plan that you are on)
· Delayed, Lost or Damaged Shipments.
We will endeavour to ensure your delivery is with you in plenty of time – we cannot be held responsible for any delays that may occur which are out of our control. Please report missing or undelivered shipments by emailing subscriptions@woofandbrew.com or calling us on 08000 30 50 75
It is your responsibility to ensure that you provide us with your up to date address as we will not be held responsible for any deliveries that have been made to an incorrect address
· Subscription Cancellations
You can cancel your order at any time by emailing subscriptions@woofandbrew.com or you can
call us on 08000 305 075
We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you
· Returns.
We want you to be satisfied with the products you receive from us, if for any reason you are not satisfied, please call us within 5 working days of receiving the shipment for instructions on how to return. If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days. The refund will cover the cost of the item being returned
· The Tonic Subscription is a tailor-made product based on criteria specified about your dog when you sign up on our website
· The Tonic Subscription may change over time in content, composition and specific feeding instructions for your dog based on specific factors (including, but not limited to, their age, breed, activity level, current medication and other feedback provided by you
· By joining the Tonic Subscription, you consent to receive communications from us both electronically and by phone. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing
· By giving us your email address, phone number and purchasing products through us) you consent to receiving communication directly from us. This communication can be directly related to your purchase or direct marketing from us
· Once you have subscribed, we will email you a welcome letter which will include details of your plan and delivery schedule.
· The price paid by you for the initial bottle will be specified at the time of subscribing. The introductory price is limited to one per dog. Follow on bottles will be charged at £7.99 and will be sent out: every 2 months for dogs up to 8 kilos, every 1 month for dogs 8 - 12 kilos, every 2 weeks for dogs 12 - 30 kilos, every 1 week for dogs above 30 kilos. This price will include delivery and VAT where appropriate.
You can manage your future orders with us by emailing subscriptions@woofandbrew.com or you can
call us on 08000 305 075
· Your subscription will remain in place unless cancelled. This can be done at any time emailing subscriptions@woofandbrew.com or calling us on 08000 30 50 75
If you cancel your subscription and reactivate at a different time the price may be different than the price you were previously paying
· Auto-Renewal and Subscription Policies.
Your initial payment will be taken when you sign up. Follow on shipments will be charged to the payment card we hold on your account. If multiple bottles are required during a month we will charge the full amount at the start of the month and despatch your bottles individually throughout the month
· Shipping
Your tonics will be dispatched 3 – 5 days before your next shipment is due to allow time for it to get to you. The following shipments will be dispatched at regular intervals (which is dependent on the plan that you are on)
· Delayed, Lost or Damaged Shipments.
We will endeavour to ensure your delivery is with you in plenty of time – we cannot be held responsible for any delays that may occur which are out of our control. Please report missing or undelivered shipments by emailing subscriptions@woofandbrew.com or calling us on 08000 30 50 75
It is your responsibility to ensure that you provide us with your up to date address as we will not be held responsible for any deliveries that have been made to an incorrect address
· Subscription Cancellations
You can cancel your order at any time by emailing subscriptions@woofandbrew.com or you can
call us on 08000 305 075
We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you
· Returns.
We want you to be satisfied with the products you receive from us, if for any reason you are not satisfied, please call us within 5 working days of receiving the shipment for instructions on how to return. If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days. The refund will cover the cost of the item being returned