Terms & Conditions - Tonic Subscription Products.
Your tonic subscription is tailor-made based on criteria specified about your dog when you sign up on our website.
Communications & Privacy Notice
By setting up a tonic subscription, you consent to receive communications from us both electronically and by phone. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing. This communication can be directly related to your purchase or direct marketing from us. You can read our privacy notice here https://www.woofandbrew.com/privacy-notice.html
Subscription
Once you have subscribed, we will confirm your subscription by email. Your subscription will renew automatically at the end of your billing period, you are free to cancel any time, you can do this by email; subscriptions@woofandbrew.com, telephone 08000 30 50 75 or by logging in to your online account.
The price paid by you for the initial bottle will be specified at the time of subscribing. The introductory price is limited to one per dog. Follow on bottles will be charged at £8.99 This price includes delivery and VAT where appropriate. If you cancel your subscription and reactivate it at a different time the price may be different than the price you were previously paying.
Payment and delivery schedules are based on the weight of the dog and are as below:
Your subscription will remain in place unless cancelled. Please note that any orders that have already been paid for when you cancel will be dispatched as normal.
You can manage your subscription, including pausing or cancelling by logging in to your account. You can also contact us by phone or email. To login to your account, follow the link below and use the email and password you set when you first signed up:
https://www.subbly.co/account/auth/login
If you have forgotten your password, use the ‘Forgotten my password’ link.
To pause or cancel, when you are logged in to your account, go to Manage, then choose Subscription Settings (at the bottom).
From here you can either Pause or Cancel your subscription. You can also update your payment method and address in your online account. You can also call us 08000 30 50 75 between 9am and 5pm Monday to Friday or email subscriptions@woofandbrew.com
Payments and Auto-Renewal
Your initial payment will be taken when you sign up. Follow on shipments will be charged to the same payment card. Your subscription will renew automatically at the end of your billing period, you are free to cancel any time. The payment schedule is specified when you set up your subscription
Shipping
We aim to dispatch your order within 48 hours of payment being taken, however it may on occasion take a little longer. Orders are sent using the Royal Mail 2nd class service, no tracking is available for this service.
Delayed, Lost or Damaged Shipments
We will endeavour to ensure your delivery is with you in plenty of time – we cannot be held responsible for any delays that may occur which are out of our control. Please allow 7 working days before reporting missing or undelivered shipments
Please Note: It is your responsibility to ensure that you check that the address on your account is correct, as additional charges will apply to send out a replacement bottle due to an incorrect address. You can check that the address we have is up to date by logging into your account or contacting us by phone or email. If the missing bottle is returned to our warehouse, we will then be able to refund the cost of goods (excluding postage) back to your payment card.
If your order is damaged, please contact us immediately so that we can arrange a replacement for you.
Order cancellations and refunds
For the avoidance of doubt, if we are not in receipt of a cancellation request prior to the collection of a regular payment, you will not automatically be eligible for a refund. However, we pride ourselves on our customer service and if we can help, we will. We process the orders Monday – Friday at 9.00am. If, for any reason you need to cancel an order after the payment has been taken, you must contact us immediately by phone or email before this time. If the order has not been shipped, we will be able to consider your request for a cancellation and refund. If the order has been shipped then we are unable to cancel and due to the nature of the goods, we are not able to accept returns.
We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.
Returns
Due to the nature of the product, we are unable to accept returns for the subscription tonics.
Your tonic subscription is tailor-made based on criteria specified about your dog when you sign up on our website.
Communications & Privacy Notice
By setting up a tonic subscription, you consent to receive communications from us both electronically and by phone. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing. This communication can be directly related to your purchase or direct marketing from us. You can read our privacy notice here https://www.woofandbrew.com/privacy-notice.html
Subscription
Once you have subscribed, we will confirm your subscription by email. Your subscription will renew automatically at the end of your billing period, you are free to cancel any time, you can do this by email; subscriptions@woofandbrew.com, telephone 08000 30 50 75 or by logging in to your online account.
The price paid by you for the initial bottle will be specified at the time of subscribing. The introductory price is limited to one per dog. Follow on bottles will be charged at £8.99 This price includes delivery and VAT where appropriate. If you cancel your subscription and reactivate it at a different time the price may be different than the price you were previously paying.
Payment and delivery schedules are based on the weight of the dog and are as below:
- every 2 months for dogs up to 8 kilos
- every 1 month for dogs 8 - 12 kilos
- every 2 weeks for dogs 12 - 30 kilos
- every 1 week for dogs above 30 kilos
Your subscription will remain in place unless cancelled. Please note that any orders that have already been paid for when you cancel will be dispatched as normal.
You can manage your subscription, including pausing or cancelling by logging in to your account. You can also contact us by phone or email. To login to your account, follow the link below and use the email and password you set when you first signed up:
https://www.subbly.co/account/auth/login
If you have forgotten your password, use the ‘Forgotten my password’ link.
To pause or cancel, when you are logged in to your account, go to Manage, then choose Subscription Settings (at the bottom).
From here you can either Pause or Cancel your subscription. You can also update your payment method and address in your online account. You can also call us 08000 30 50 75 between 9am and 5pm Monday to Friday or email subscriptions@woofandbrew.com
Payments and Auto-Renewal
Your initial payment will be taken when you sign up. Follow on shipments will be charged to the same payment card. Your subscription will renew automatically at the end of your billing period, you are free to cancel any time. The payment schedule is specified when you set up your subscription
Shipping
We aim to dispatch your order within 48 hours of payment being taken, however it may on occasion take a little longer. Orders are sent using the Royal Mail 2nd class service, no tracking is available for this service.
Delayed, Lost or Damaged Shipments
We will endeavour to ensure your delivery is with you in plenty of time – we cannot be held responsible for any delays that may occur which are out of our control. Please allow 7 working days before reporting missing or undelivered shipments
Please Note: It is your responsibility to ensure that you check that the address on your account is correct, as additional charges will apply to send out a replacement bottle due to an incorrect address. You can check that the address we have is up to date by logging into your account or contacting us by phone or email. If the missing bottle is returned to our warehouse, we will then be able to refund the cost of goods (excluding postage) back to your payment card.
If your order is damaged, please contact us immediately so that we can arrange a replacement for you.
Order cancellations and refunds
For the avoidance of doubt, if we are not in receipt of a cancellation request prior to the collection of a regular payment, you will not automatically be eligible for a refund. However, we pride ourselves on our customer service and if we can help, we will. We process the orders Monday – Friday at 9.00am. If, for any reason you need to cancel an order after the payment has been taken, you must contact us immediately by phone or email before this time. If the order has not been shipped, we will be able to consider your request for a cancellation and refund. If the order has been shipped then we are unable to cancel and due to the nature of the goods, we are not able to accept returns.
We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.
Returns
Due to the nature of the product, we are unable to accept returns for the subscription tonics.
