Terms & Conditions - Tonic Subscription Products.
Your tonic subscription is tailor-made based on criteria specified about your dog when you sign up on our website.
The tonic subscription may change over time in content, composition and specific feeding instructions for your dog based on specific factors (including, but not limited to, their age, breed, activity level, current medication and other feedback provided by you).
By joining the tonic subscription, you consent to receive communications from us both electronically and by phone. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing.
By giving us your email address, phone number and purchasing products through us, you consent to receiving communication directly from us. This communication can be directly related to your purchase or direct marketing from us.
Once you have subscribed, we will confirm your subscription by email.
The price paid by you for the initial bottle will be specified at the time of subscribing. The introductory price is limited to one per dog. Follow on bottles will be charged at £7.99 and will be sent out:
This price will include delivery and VAT where appropriate.
You can manage your future orders with us by emailing subscriptions@woofandbrew.com or you can call us on 08000 305 075.
Cancellations
Your subscription will remain in place unless cancelled. This can be done at any time by emailing subscriptions@woofandbrew.com or calling us on 08000 30 50 75. For the avoidance of doubt, if we are not in receipt of a cancellation request prior to the collection of a regular payment, you will not be eligible for a refund.
If you cancel your subscription and reactivate it at a different time the price may be different than the price you were previously paying.
Auto-Renewal and Subscription Policies
Your initial payment will be taken when you sign up. Follow on shipments will be charged to the payment card we hold on your account.
Shipping
Your tonics will be dispatched no later than 4 days after your payment has been taken using the Royal Mail 2nd class service.
Delayed, Lost or Damaged Shipments
We will endeavour to ensure your delivery is with you in plenty of time – we cannot be held responsible for any delays that may occur which are out of our control. Please report missing or undelivered shipments by emailing subscriptions@woofandbrew.com or calling us on
08000 30 50 75.
It is your responsibility to ensure that you provide us with your up-to-date address as we will not be held responsible for any deliveries that have been made to an incorrect address. You can check that the address we have is up-to-date by logging into your account, emailing subscriptions@woofandbrew.com or you can call us on 08000 305 075.
Subscription Cancellations
You can cancel your subscription at any time by emailing subscriptions@woofandbrew.com or you can call us on 08000 30 50 75. Please note that any shipments that have already been paid for when you cancel will be dispatched as normal.
We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.
Returns
We want you to be satisfied with the products you receive from us, if for any reason you are not satisfied, please call us within 5 working days of receiving the shipment for instructions on how to return. If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days.
Your tonic subscription is tailor-made based on criteria specified about your dog when you sign up on our website.
The tonic subscription may change over time in content, composition and specific feeding instructions for your dog based on specific factors (including, but not limited to, their age, breed, activity level, current medication and other feedback provided by you).
By joining the tonic subscription, you consent to receive communications from us both electronically and by phone. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing.
By giving us your email address, phone number and purchasing products through us, you consent to receiving communication directly from us. This communication can be directly related to your purchase or direct marketing from us.
Once you have subscribed, we will confirm your subscription by email.
The price paid by you for the initial bottle will be specified at the time of subscribing. The introductory price is limited to one per dog. Follow on bottles will be charged at £7.99 and will be sent out:
- every 2 months for dogs up to 8 kilos
- every 1 month for dogs 8 - 12 kilos
- every 2 weeks for dogs 12 - 30 kilos
- every 1 week for dogs above 30 kilos
This price will include delivery and VAT where appropriate.
You can manage your future orders with us by emailing subscriptions@woofandbrew.com or you can call us on 08000 305 075.
Cancellations
Your subscription will remain in place unless cancelled. This can be done at any time by emailing subscriptions@woofandbrew.com or calling us on 08000 30 50 75. For the avoidance of doubt, if we are not in receipt of a cancellation request prior to the collection of a regular payment, you will not be eligible for a refund.
If you cancel your subscription and reactivate it at a different time the price may be different than the price you were previously paying.
Auto-Renewal and Subscription Policies
Your initial payment will be taken when you sign up. Follow on shipments will be charged to the payment card we hold on your account.
Shipping
Your tonics will be dispatched no later than 4 days after your payment has been taken using the Royal Mail 2nd class service.
Delayed, Lost or Damaged Shipments
We will endeavour to ensure your delivery is with you in plenty of time – we cannot be held responsible for any delays that may occur which are out of our control. Please report missing or undelivered shipments by emailing subscriptions@woofandbrew.com or calling us on
08000 30 50 75.
It is your responsibility to ensure that you provide us with your up-to-date address as we will not be held responsible for any deliveries that have been made to an incorrect address. You can check that the address we have is up-to-date by logging into your account, emailing subscriptions@woofandbrew.com or you can call us on 08000 305 075.
Subscription Cancellations
You can cancel your subscription at any time by emailing subscriptions@woofandbrew.com or you can call us on 08000 30 50 75. Please note that any shipments that have already been paid for when you cancel will be dispatched as normal.
We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.
Returns
We want you to be satisfied with the products you receive from us, if for any reason you are not satisfied, please call us within 5 working days of receiving the shipment for instructions on how to return. If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days.
